Returns and exchanges
1) Submission deadline
You can initiate a return or exchange within 14 calendar days from the date you received your order.
2) The main thing: everything can be done remotely, without the manager’s approval.
There's no need to call or write to us in advance – simply send the item and application following the instructions below.
3) What is needed to accept the goods?
- The product has no signs of use , is clean and comes with a complete set.
- Original packaging and factory labels are preserved.
4) Where to send the goods
Send the item to the same address/warehouse from which it was sent to you (shipping addresses vary depending on the order - check the waybill or accompanying documents for the parcel).
5) If the size/color does not fit (good quality)
- Return shipping is paid by the Buyer .
- The Buyer pays for re-shipment in case of exchange.
6) If a defect or assembly error (poor quality) is detected
- Return shipping is paid by the Seller (please arrange for the return shipping to be paid by the recipient).
- The seller pays for re-shipment in case of exchange.
- Before sending, be sure to take a photo/video of the defect and the condition of the packaging and add them to your application.
7) Application – everything that needs to be attached to the product
Along with the item, please include a simple, free-form statement indicating the reason for the request (size/color not suitable, defect) - return or exchange, where to send the new item (desired size) or refund details, the order number and your customer information provided when placing the order (full name, phone number).
8) Deadlines
- Refunds will be made within 7 days of receiving your package, using the same payment method (cash/card/WayForPay/transfer). If cash on delivery was involved, refunds will be made to the bank account ( IBAN ) specified in your order.
- The exchange of goods is carried out within 3 days from the moment we receive the parcel, provided that the required size is available.
9) How to prepare a shipment
Don't stick the consignment note on the branded box – use the shipping box; place the product inside, along with all attachments (tags/strings), a copy of the receipt, or a sheet of paper with the order number and the claim form.
10) Important
- We do not accept items with signs of wear/washing, damage, foreign odors, or traces of cosmetics.
- We do not accept goods with incomplete assembly or in a damaged/sealed branded box.